ARCO Home Services – Cleveland, OH  

Are you a customer-focused professional with a passion for helping people? Do you thrive in a fast-paced environment where no two days are the same? If so, we want YOU to join our team at ARCO Home Services as a Customer Service Representative (CSR)!  

Why Join ARCO?  

At ARCO, we have been providing top-quality home services for decades. We are committed to customer satisfaction, teamwork, and personal growth. Our CSRs play a vital role in ensuring a seamless customer experience, from the first phone call to job completion.  

What We Offer:  

• Pay: $18 - $21 per hour, based on experience  

• Comprehensive benefits package, including medical, dental, and vision insurance  

• 401(k) with company match to invest in your future  

• Paid time off (PTO) and holidays for work-life balance  

• Ongoing training and career growth opportunities within the company  

• A fun, energetic, and supportive team environment  

What You’ll Do:  

• Answer incoming calls with professionalism, warmth, and efficiency  

• Schedule service appointments and dispatch technicians accordingly  

• Provide exceptional customer support by addressing inquiries and resolving issues  

• Maintain accurate records of customer interactions in our system  

• Communicate effectively with team members and departments to ensure smooth operations  

• Follow up with customers to ensure satisfaction and build lasting relationships  

Schedule:  

• Call center hours: Monday – Sunday, 7 AM – 7 PM  

• Flexible shifts available within these hours  

What We’re Looking For:  

• Strong communication and problem-solving skills  

• Ability to multi-task and work in a fast-paced environment  

• A positive, customer-first attitude and a team-oriented mindset  

• Basic computer skills and proficiency in scheduling software (training provided)  

• Previous customer service experience is preferred but not required – we will train the right candidate!  

Ready to Take the Next Step?  

If you’re looking for a career with growth potential, stability, and a great team, apply today and become part of the ARCO family!  

Apex Atlantic North may conduct a pre-employment background check and drug test, subject to applicable law.